Triage at machine speed. Judgment stays human.
High-volume queues — claims, support tickets, service requests — drown teams in classification work before the real work starts. We automate the triage layer: every item classified, prioritised, enriched and routed in seconds, with the judgment calls escalated to your specialists. Handle time drops; control doesn't.
What this is costing you today.
Specialists doing sorting work
Expensive expertise spent reading, labelling and forwarding instead of resolving.
SLA pressure on every queue
Volume spikes mean missed SLAs or expensive surge staffing. Neither scales.
Inconsistent prioritisation
What gets handled first depends on who opens the queue. Urgent cases slip through.
The work that comes off your team's plate.
Classification & prioritisation
Every ticket categorised, urgency-scored and SLA-tagged consistently — at any volume.
Context enrichment
Customer history, policy data and prior cases attached before a human ever opens the item.
Draft resolutions
Routine cases arrive with a proposed response; agents approve or adjust instead of writing from scratch.
Smart routing & escalation
Edge cases, high-value accounts and sensitive topics go straight to the right specialist.
Queue analytics
Live visibility into volumes, bottlenecks and recurring root causes — fix the source, not just the queue.
Audit → Build → Run.
Free AI audit
We map exactly what's automatable in your workflow — and the savings number behind it. Free, 15 minutes.
We build it
Productized automation wired into your existing tools. Live in weeks, not quarters.
It runs 24/7
Monitored, with human-in-the-loop approval on anything consequential. You stay in control.
The honest answers.
How do we keep control over automated decisions?
Human-in-the-loop is configurable per category: full automation for routine items, draft-for-approval for everything else, and hard escalation rules for sensitive cases. Every decision is logged and traceable.
Can this work inside our existing ITSM / claims platform?
Yes — we integrate with ServiceNow, Jira Service Management, Zendesk, Salesforce and custom systems via API. The automation layer sits on your stack; no rip-and-replace.
What about compliance and data protection?
Encrypted data handling, least-privilege access, EU AI Act-readiness and full audit logging are part of the build — founder-led by a security engineer. We'll walk your compliance team through the architecture.